Shipping policy

Shipping Policy

Effective Date: July 22, 2026

Thank you for shopping with SpotLight Transfers.

Processing Time

All orders are custom-produced after payment is received.

Production time varies depending on order size and current production volume. Estimated production times are provided as a guide and may change during holidays, promotions, or periods of high demand.

Shipping

Once production is complete, orders are shipped using trusted third-party shipping carriers.

Shipping times are estimates provided by the carrier and are not guaranteed.

SpotLight Transfers is not responsible for delays caused by:

Weather.

Carrier delays.

Holidays.

Natural disasters.

Incorrect shipping information provided by the customer.

Shipping Address

Customers are responsible for providing an accurate shipping address.

Orders returned due to an incorrect address may require additional shipping charges before they can be reshipped.

Lost or Damaged Shipments

If your package is lost or damaged during transit, please contact both the shipping carrier and SpotLight Transfers as soon as possible. We will assist with filing a claim when applicable.

Local Pickup

If local pickup is offered, customers will receive notification when their order is ready. Government-issued identification may be required at pickup.